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Industry & Client Background
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M&A Facilitation and Execution
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Life Sciences/Health Care
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Transaction Processing and Services
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Travel & Transportation
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Hospitality & Gaming
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Private
Equity
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Software Industry
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Real Estate & Construction
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Technology & Telecommunication
M&A Facilitation and Execution
Effective strategies mean a focus
on the real-world issues emerging in the industry, while at the same time
drawing on proven cross-industry best practices. Our depth of experience
provides Coyne Partners a practical perspective from each of these vital
points of view – and applied with the independence and objectivity you
value.
Life Sciences/Health Care
In today's environment, even highly successful life sciences organizations
are met with unplanned challenges such as the marketing impacts of
e-detailing, fragmentation of pharma distribution, RFID compliance, FDA
process requirements, health underwriter trends, cost containment,
hospital data quality, skilled workforce planning and development,
facilities, asset control and capital planning, facility technology and
infrastructure, and business process transition.
Coyne Partners represents a depth of experience in the industry, from
hospital automation for a national Medical College, to market plan
development for a major medical device company, whole-hospital automation
systems for a major urban medical center, and US headquarters ramp-up
leadership for an EU-based sleep-pharma company.
Transaction Processing
and Services
Whether in financial services, call centers, e-government or shared
services, the transaction processing enterprise faces many common issues.
Work process improvement, collaborative systems, managing system
complexity, partner agreements, relationship management, off-shoring,
document imaging, remittance processing strategies, productivity
management and metrics, service oriented architecture, enterprise content
management, and mobile transaction processing are increasingly the key
differentiators. How does transaction processing position itself and
execute to anticipate change and take advantage of these capabilities?
Coyne Partners brings its experience with Visa International's transaction
verification process, call center process development, XML-based EFT
processing for a Scandinavian bank; call processing outsourcing, processor
service level agreement development and negotiation, transaction economics
and pricing analysis for an ERP processing provider, and technology
structure planning for outsourced payables processing for a “big three”
automotive manufacturer.
Travel & Transportation
Between increasingly sophisticated customer expectations and dynamically
fluctuation energy costs, transportation industry clients face an entirely
new class of challenges. Mobile technology distribution, global
distribution and competition, supplier risk management, energy cost
exposure and strategies, rate loading, RFID deployment, LTL and custom
freight development; third-party and fourth-party logistic providers,
track-and-trace technology, and effective forecasting are issues that
determine continued success.
From creation of a new itinerary system through leadership of corporate
re-engineering teams, comprehensive marketing of global travel services,
development of transaction-sharing agreements with the airline industry,
to deploying mobile transportation asset tracking, Coyne Partners'
experience brings the defining difference.
Hospitality & Gaming
Revenue optimization, service experience consistency, performance and
productivity improvement, rate distribution and loading, financial
assessment of franchise requirements and programs, brand and service
differentiation, capex prioritization, CRM strategies, business process
change and consistency are increasingly important factors to understand
and manage.
Coyne Partners experience includes organizations from
Keystone Resorts, Outrigger Hotels, Orange Lake Country Club and Universal
Studios, to Westin Hotels, Doubletree Hotels and Colony Capital. We’ve
built pre-opening strategy and technology planning for hotel and mixed-use
developments up to $3bn; development and deployment strategy for worldwide
revenue management program for global luxury hotel chain, the conversion
of a 3000-room destination resort; the design, staffing and rollout of
worldwide 24/7 brand center providing support in five languages across 14
countries; a direct distribution strategy for inventory and rate access to
global distribution systems; ERP selection and implementation; and
benchmarking and process strategy development for a $400mm Asia/Pacific
hotel chain. We develop the strategies, programs and initiatives that
maximize business results in this global industry.
Private Equity
The private equity firm today is driven a more thoughtful and
analytically-based approach. Getting strategy right is crucial in the
emerging environment. Private equity firms need to determine how to create
independent perspective within due diligence, apply risk management and
risk aversion, utilize active deal sourcing vs. traditional/passive deal
sourcing, manage the funding/investing/enhancing/harvesting cycle, and
effectively assess merger and/or alliance preparedness of portfolio
companies.
Among Coyne team members' accomplishments for private equity clients are:
the delivery of a software quality strategy and training program for a
leading Chicago hedge fund; strategic programs for portfolio companies of
Bain, Whitney, Goldman Sachs, and Ziff Brothers Investments; Due diligence
on health claims processor for an Atlanta-based mezzanine finance firm;
leadership of road show as acting CFO for $30m capital raise with CSFB;
Director of M&A for a global technology corporation, and product valuation
for private investors formulating the exit strategy for a technology
portfolio company.
Software Industry
Development costs; managing globally dispersed development teams;
competitive differentiation in terms of concept or execution; valuation of
true R&D investment; effective end-to-end product management; process
engineering of test and QA roles, evaluation of ISV, ASP and SI
strategies; channel management and accurate metrics; vendor cost
management; technology acquisition and JV strategies; roadmap management
and controls – all are the key issues facing the software industry today.
Out team's experience includes: Turnaround product management leadership
for an ASP-based asset management application system; Facilitation of
operational integration for largest software-industry acquisition
worldwide in 2002; Restructuring of professional services group for
200-person B2B software company in Santa Clara, CA; financial systems and
program management for Serena Software and AutoDesk; and Preparation for
offering for $30m software company; and Due diligence for private equity
investor to assess software development practices of a portfolio software
company.
Real Estate & Construction
With investment capital plentiful, now many leading companies are taking
steps to radically upgrade systems, processes and strategies: Project
management capabilities and process sophistication from acquisition and
permitting through sale and management; Evaluation of technology
initiatives and strategies; Community development cycle time management;
Accurate project costing technologies; Supplier management systems and
techniques; and forecasting evaluation and corresponding adjustment of
project plans, are all primary issues.
The Coyne Partners team has accomplished major projects and strategy
engagements with Sam Zell/Equity Office Properties, Perini, Colony
Capital, Vivendi/Universal, and Halliburton Brown&Root. We evaluate and
manage the implementation of infrastructure systems and low-voltage
programs working with a broad array of client vendors and managers. From
creating custom property status metrics for CalPers, Columbia Sussex, and
Hines Properties, to a comprehensive business process and systems program
for estimating/job costing/purchasing for a regional homebuilder, Coyne
Partners has the experience and the perspective.
Technology &
Telecommunications
The technology and telecommunications industry of today requires among the
greatest levels of process sophistication, automation and
“time-optimization” of any sector. Client challenges in the technology
industry include managing the effects of product diversity and production
scale, acceleration of product lifecycles, differential evaluation of
capital initiatives, offshore outsourcing practices, managing the
VC-funded enterprise, and recycling and controlled materials among other
areas.
Coyne Partners' team has addressed technology and telecommunications
clients effectively through projects including: an XML-based supply chain
management system implementation (buy side) for Cisco Systems; Design of
sourcing exchange server architecture for Intel Corp.; Development of
purchasing process and supporting systems for Flextronics; Creation of
“non-repudiation” process for large electronics distributor; and
Development of global supply chain processes and transaction verification
strategy for NTT Corp.
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"The rules have changed.
Leaders in your industry are cracking the code – solving for
globalization, opening new markets, stepping up to scalable business
practices to support growth. Your time is now, to fortify the foundation
of the business, and prepare for the dynamic environment ahead."
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