Legal notices
The terms relating to use of this website have been divided into a number of sections. Together these sections form the Legal Notices.
The Legal Notices, as amended by us from time to time, set out the basis on which you may use this website and provide important information about the way we provide our services.
Coyne Partners is the trading name of Coyne Partners LLP. Coyne Partners LLP is a limited liability partnership registered in England and Wales with registered number OC421839. Our registered office is at United House, 9 Pembridge Road, Notting Hill, London W11 3JY. The firm's members are Louise Coyne and Sean Coyne and full details regarding their professional qualifications are available on request.
Coyne Partners LLP is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority of England & Wales (the “SRA”) under number 652919. Our practice is subject to the SRA Principles 2019 and the SRA Code of Conduct for Firms 2019. All our lawyers are regulated by the SRA as solicitors and are subject to the SRA Principles 2019 and the SRA Code of Conduct for Solicitors, RELs and RFLs 2019. For more information about the SRA, please visit its website at www.sra.org.uk.
Coyne Partners LLP is registered for VAT purposes with VAT registration number GB306921709.
Our services to clients
In this section, "you" refers to clients to whom we provide our professional services.
Complaints
Coyne Partners is committed to providing the highest quality of service to our clients. If you are a client and are dissatisfied with any aspect of the service provided, including our invoice, you are entitled to complain. Our policy is to look at client complaints objectively and take a constructive approach to reaching a satisfactory conclusion. We recognise that complaints may provide us with an opportunity to check the quality of our service and to make improvements to it in a particular case or more generally. Indeed, even if you do not have a complaint, your suggestions as to how our services might be improved will be welcome.
You can make a complaint to the partner who is responsible for the matter concerned or, if this is not appropriate or the complaint is in relation to more general matters, to our Compliance Officer for Legal Practice, Sean Coyne (full contact details are here). A complaint will be acknowledged within three working days. We will review your file carefully with the person handling the matter and make any wider enquiries within the firm as may be necessary. We will respond to your complaint fully as soon as practicable and within 21 days. Our response will usually be in writing, and we may suggest a meeting. We will inform you of our views about your complaint and how we propose to resolve it.
At this stage, if you are still not satisfied, you should contact us again and we may arrange for a solicitor at another firm to review matters or for mediation with an independent mediator.
If we have to change any of the timescales above, we will let you know and explain why. In any event, we will consider a complaint from a client for not more than eight weeks before issuing a substantive response.
If your complaint remains unresolved, you may wish to refer your complaint to the Legal Ombudsman. Before it will consider a complaint, the Legal Ombudsman generally requires that a firm's internal complaints procedure has been exhausted with the client. If the Legal Ombudsman is satisfied that the firm's proposals for resolving a complaint are reasonable, it may decline to investigate further. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
Up-to-date details of how to contact the Legal Ombudsman and further information, including the eligibility criteria for invoking the Legal Ombudsman's services and timeframes, can be found at www.legalombudsman.org.uk. It is our understanding that they can be currently contacted by email, by post at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or by telephone on 0300 555 0333 (between 9:00am and 5:00pm).
Alternative complaints bodies (such as Ombudsman Services, ProMediate and Small Claims Mediation) exist which are competent to deal with complaints about legal services should both you and this firm wish to use such a scheme.
In the highly unlikely event your complaint is not about our service but is about our conduct, you should contact Sean Coyne (full contact details are here), our Compliance Officer for Legal Practice, who would deal with any such issues under the SRA scheme. Please note the SRA deals with conduct issues rather than the Legal Ombudsman which deals with service issues. You can raise concerns directly with the SRA by clicking here.
You have a right to challenge or complain about a bill. If all or part of a bill remains unpaid, we may be entitled to charge interest on the outstanding amount unless a client has raised an unresolved bona fide query. If you are not satisfied with the outcome of your complaint in relation to our invoice you may also apply to the Court for an assessment of the invoice under Part III of the Solicitors Act 1974. You will be responsible for the costs of such assessment if the invoice is not reduced.
Professional indemnity insurance
We maintain professional liability insurance with Travelers Insurance Company Limited.
Regulation
As noted above, Coyne Partners LLP is a firm of solicitors authorised and regulated by the SRA under number 652919. Our practice is subject to the SRA Principles 2019 and the SRA Code of Conduct for Firms 2019. All our lawyers are regulated by the SRA as solicitors and are subject to the SRA Principles 2019 and the SRA Code of Conduct for Solicitors, RELs and RFLs 2019. For more information about the SRA, please visit its website at www.sra.org.uk.
Coyne Partners LLP is not authorised by the Financial Conduct Authority. We do not carry on any activities regulated under the Financial Services and Markets Act 2000 (“FSMA”). The scope of our services do not and will not include giving you advice on the merits of entering into any transaction in investments. When providing our services, we will assume that you have decided, or will decide, to negotiate and enter into any such transaction solely on the basis of your own evaluation of it, and any advice that you may receive from a person authorised under FSMA. We will not communicate, either to you or on your behalf to any other person, any invitation or inducement to engage in investment activity, and nothing we write or say should be construed as any such invitation or inducement.
Data protection legislation
We have put in place a data protection policy.
For information about how we process data we receive through users of this website, please see our Privacy Policy below.
Anti-money laundering laws
Under anti-money laundering laws, we may need formal evidence of your identity before we can act and may also conduct checks using external electronic databases for this purpose. We must also report suspicions of money laundering activity to our Money Laundering Reporting Officer or to the relevant external authorities, or both. We may have to stop work on a matter and may not be allowed to tell you if we make such a report. We will not be liable to you for the consequences of any such report made in good faith.
Anti-bribery and anti-corruption laws
We have in place robust anti-fraud and anti-corruption policies and procedures and we have zero tolerance of bribery or corruption by, or on behalf of, any part of the firm. These policies apply to all Coyne Partners partners and members of staff, and to third parties providing services on our behalf.
We require all partners and members of staff, at all times, to act honestly and with integrity, and to safeguard the resources for which they are responsible. Fraud or corruption by partners or members of staff could violate applicable laws, present a threat to Coyne Partners and will not be tolerated in any circumstances.
For more detailed information about our anti-bribery and anti-corruption policies and procedures, please contact us.
Attorney advertising
Some of the material on this website may constitute attorney advertising within the meaning of sections 1200.1 and 1200.6-8 of Title 22 of the New York Codes, Rules and Regulatory Attorney Advertising Regulations. The following statement is made on this website in accordance with those rules:
ATTORNEY ADVERTISING; PRIOR RESULTS DO NOT GUARANTEE A SIMILAR OUTCOME.
Interest policy
It is our policy to account to our clients for a sum in lieu of interest on a fair and reasonable basis. In particular:
Client monies will be deposited in a general client account (in which amounts for different clients are pooled).
Client monies will be held in an instant access account in order to facilitate transactions unless otherwise instructed.
Interest will normally be calculated at a rate equivalent to that available to Coyne Partners at the time the client monies are held had the client monies been deposited in a separate instant access account.
If the total amount of interest calculated over the course of a transaction is less than £20 no payment in lieu of interest will be paid.
It is unlikely that a client will receive as much interest as might have been obtained had the funds been invested by the client itself.
Terms of Use
This website is provided by Coyne Partners LLP. These Terms of Use are the terms and conditions on which we provide the text, software, database, format, documents, graphic and written work and all other materials published on this website (the "content") and the basis on which we allow access to it. Please read them carefully.
This website is for your own private use. By accessing this website, you agree:
not to use this website or its content in contravention of any regulation or legislation;
not to copy, amend, reproduce or distribute the content, or disclose the content to third parties, other than in compliance with our Copyright Notice.
not to advertise or sell any goods or services to other users of this website or to benefit commercially from its content; and
that you are responsible for any material you send to or upload to this website and that such material is legal, is not offensive and it does not infringe our rights, those of third parties or the provisions of the Legal Notices.
Intellectual Property Rights
We, our suppliers, or third parties who have granted us permission to reproduce their material on this website, own all trade marks, copyright and all other intellectual property rights in the content on this website.
Our Copyright Notice forms part of the Legal Notices and therefore the terms on which we provide and allow access to this website.
Online Privacy
Our on-line Privacy Policy forms part of the Legal Notices and therefore the terms on which we provide and allow access to this website.
Limitations and Exclusions of our Liability
Our website and its contents are provided for general information purposes only and nothing on this website or in its contents is intended to provide legal or other professional advice. We do not accept any responsibility for any loss which may arise from reliance on information or materials published on this website. If you wish to find out more about the information in the materials published, please contact us by email.
We are not responsible or liable for any matter relating to you or any third parties accessing or using this website and its contents.
We do not endorse nor are we responsible for the contents of websites operated by others that link to this website or that are accessible from it.
Nothing in these Terms of Use or the Legal Notices excludes or limits our liability for fraud or for death or personal injury arising from our negligence or for any other matter in respect of which it would be unlawful or in breach of regulation to limit or exclude liability.
General
Our rights under the Legal Notices may be waived only in writing and specifically.
Governing Law
The Legal Notices shall be governed by and interpreted in accordance with English law and we and you each submit irrevocably to the exclusive jurisdiction of the English Courts.
Privacy Policy
Coyne Partners LLP values your privacy and cares about the way in which your personal information is treated.
This policy describes:
the personal information we collect about you
how we obtain your personal information
how we use your personal information
the basis on which we use your personal information
how long we keep your personal information
the entities with which we share your personal information
how we protect your personal information
the countries to which we transfer your personal information
your rights regarding your personal information
other important information
1. The personal information we collect about you
We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our legal or other services or as a result of your relationship with one or more of our staff and clients.
The personal information that we process includes:
Basic information, such as your name (including name prefix or title), the company you work for, your title or position and your relationship to a person
Contact information, such as your postal address, email address and phone number(s)
Financial information, such as payment-related information
Technical information, such as information from your visits to our website or applications or in relation to materials and communications we send to you electronically
Information you provide to us for the purposes of attending meetings and events, including access and dietary requirements
Identification and background information provided by you or collected as part of our business acceptance processes
Personal information provided to us by or on behalf of our clients or generated by us in the course or providing services to them, which may include special categories of data
Any other information relating to you which you may provide to us
2. How we obtain your personal information
We collect information from you as part of our business acceptance processes and about you and others as necessary in the course of providing legal services
We collect your personal information while monitoring our technology tools and services, including our websites and email communications sent to and from Coyne Partners LLP
We gather information about you when you provide it to us, or interact with us directly, for instance engaging with our staff or registering on one of our digital platforms or applications
We may collect or receive information about you from other sources, such as keeping the contact details we already hold for you accurate and up to date using publicly available sources
3. How we use your personal information
Coyne Partners LLP collects and processes personal information about you in a number of ways, including through your use of our website and in the provision of services by us. We use that information:
To provide and improve our website, including auditing and monitoring its use
To provide and improve our services to you and to our clients, including handling the personal information of others on behalf of our clients
To provide information requested by you
To promote our services, including sending legal updates, publications and details of events
To manage and administer our relationship with you and our clients
To fulfil our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims
For the purposes of recruitment
A. Use of our website
A number of facilities on our website invite you to provide us with personal information, such as our email queries facilities. The purpose of these facilities is apparent at the point that you provide your personal information and we only use that information for those purposes.
Our website uses Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors to the site, the pages visited and the length of time spent on the site, is aggregated and therefore anonymous. Please also see ‘Marketing and other emails’ below.
You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser but please note that this may affect your use and experience of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.
B. Marketing and other emails
We use personal information to understand whether you read the emails and other materials, such as legal publications, that we send to you, click on the links to the information that we include in them and whether and how you visit our website after you click on that link (immediately and on future visits). We do this by using software that places a cookie on your device that tracks this activity and records it against your email address. Please see ‘Use of our website’ for more information on cookies and how to manage and remove them. Removal of this cookie will not affect your experience on our websites.
We may also use a relationship management tool, where permitted by applicable local law, to assess the strength of the relationship between individuals in Coyne Partners LLP and our clients or potential clients based on the frequency of email contact between them. We use that information in order to assess, analyse and improve the services that we provide.
If you receive marketing communications from us and no longer wish to do so, you may unsubscribe at any time by emailing data@coynepartners.com.
C. Meetings, events and seminars
We will collect and process personal information about you in relation to your attendance at our offices or at an event or seminar organised by Coyne Partners LLP or its business partners. We will only process and use special categories of personal information about your dietary or access requirements in order to cater for your needs and to meet any other legal or regulatory obligations we may have. We may share your information with IT and other service providers or business partners involved in organising or hosting the relevant event.
D. Legal and other services
We collect, create, hold and use personal information in the course of and in connection with the services we provide to our clients. We will process identification and background information as part of our business acceptance, finance, administration and marketing processes, including anti-money laundering, conflict, reputational and financial checks. We will also process personal information provided to us by or on behalf of our clients for the purposes of the work we do for them. The information may be disclosed to third parties to the extent reasonably necessary in connection with that work. Please also see ‘The entities with which we share your personal information’ and ‘The countries to which we transfer your personal information’ below.
4. The basis on which we use your personal information
We use your personal information on the following bases:
To perform a contract, such as engaging with an individual to provide legal or other services
For the establishment, exercise or defence of legal claims or proceedings
To comply with legal and regulatory obligations
For legitimate business purposes. Please see ‘How we use your personal information’ for more detail
We rely on the following legal grounds to process your personal information, namely:
Consent - we may (but usually do not) need your consent to use your personal information. You can withdraw your consent by contacting us (see below)
Performance of a contract - we may need to collect and use your personal information to enter into a contract with you or to perform our obligations under a contract with you
Legitimate interest - we may use your personal information for our legitimate interests, some examples of which are given above
Compliance with law or regulation - we may use your personal information as necessary to comply with applicable law/regulation
5. How long we keep your personal information
Your personal information will be retained in accordance with our data retention policy which categorises all the information held by Coyne Partners LLP and specifies the appropriate retention period for each category of data. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice and Coyne Partners LLP’s business purposes.
6. The entities with which we share your personal information
We may share your personal information with certain trusted third parties in accordance with contractual arrangements in place with them, including:
Our professional advisers and auditors
Suppliers to whom we outsource certain support services such as word processing, translation, photocopying and document review
IT service providers to Coyne Partners LLP
Third parties engaged in the course of the services we provide to clients and with their prior consent, such as barristers, local counsel and technology service providers like data room and case management services
Third parties involved in hosting or organising events or seminars
Where necessary, or for the reasons set out in this policy, personal information may also be shared with regulatory authorities, courts, tribunals, government agencies and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.
If in the future we re-organise or transfer all or part of our business, we may need to transfer your information to new Coyne Partners LLP entities or to third parties through which the business of Coyne Partners LLP will be carried out.
Coyne Partners LLP may use social media sites such as Facebook, LinkedIn and Twitter. If you use these services, you should review their privacy policy for more information on how they deal with your personal information.
We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.
7. How we protect your personal information
We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.
8. The countries to which we transfer your personal information
In order to provide our services we may need to transfer your personal information to locations outside the jurisdiction in which you provide it or where you are viewing this website for the purposes set out in this privacy policy. This may entail a transfer of your information from a location within the European Economic Area (the “EEA”) to outside the EEA, or from outside the EEA to a location within the EEA. Please see ‘The entities with which we share your personal information’ for more detail on how the information may be shared with Coyne Partners LLP offices and third-party service providers.
The level of information protection in countries outside the EEA may be less than that offered within the EEA. Where this is the case, we will implement appropriate measures to ensure that your personal information remains protected and secure in accordance with applicable data protection laws. EU standard contractual clauses are in place between all Coyne Partners LLP entities that share and process personal data. Where our third-party service providers process personal data outside the EEA in the course of providing services to us, our written agreement with them will include appropriate measures, usually standard contractual clauses.
9. Your rights regarding your personal information
The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.
You are entitled to request details of the information we hold about you and how we process it. You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation. You may also have the right to lodge a complaint in relation to Coyne Partners LLP’s processing of your personal information with the Information Commissioner’s Office.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal information’) or that you may not be able to make use of the services and products offered by us. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
We must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information by emailing data@coynepartners.com.
10. Other important information
Coyne Partners LLP (referred to as “we”, “us” or “our” in this policy) is a data controller, which means we are responsible for deciding how we hold and use personal data about you.
This policy does not apply to:
our employees, as the way we collect and use their personal data is governed by the privacy policy in our employee handbook; and
candidates when they progress beyond an initial enquiry.
Except as set out above, this privacy policy applies to all other persons whose personal information we collect and use (referred to as “you” or your” in this policy). This includes individuals in the categories below or who work for the following:
current, past and prospective clients;
other lawyers and law firms, including co-counsel and barristers, solicitors and barristers on the other side and other lawyers to whom we make or receive referrals;
people who are involved in court or other proceedings or the provision of related legal advice, including: claimants, defendants, witnesses, experts, and service providers, for example, mediators and cost lawyers;
job applicants who do not progress beyond an initial enquiry stage;
our business contacts;
people who attend our seminars or we meet at events and are interested in hearing about our events, updates and news which we believe is of relevance to them;
service providers for example, recruitment consultants, general office services and IT service providers; and
our regulators, insurers, auditors and professional advisers.
We have appointed a Data Privacy Officer who is responsible for overseeing questions in relation to this privacy policy. If you need further information or have any questions or complaints about our privacy policy or practices, please contact our Data Protection Officer (currently, Sean Coyne) using the following details:
Data Protection Officer, Coyne Partners LLP, United House, 9 Pembridge Road, Notting Hill, London W11 3JY
This policy will be reviewed annually by the Data Protection Officer.
Copyright notice
Copyright in some documents and material available on this website belongs to third parties and has been produced on this website with the permission of the third party copyright owners. Please check the copyright notices of those third parties.
With the exception of copyright belonging to third parties and unless otherwise stated, copyright in the pages of this website and all other material available through it belongs to Coyne Partners LLP.
You may print or save copies of the content of this website for your own personal use and you may provide copies to others for information purposes, on the basis that:
you do so on an occasional basis and free of charge;
the copies are not tampered with in any way; and
the recipient is made aware of the terms of this Copyright Notice.
Any other reproduction, transmission and storing of all or part of this website and the materials available through it, in any medium, without the written permission of Coyne Partners LLP, is prohibited.
We only permit electronic links to pages of this website from which the Legal Notices can be accessed. You may not provide an electronic link to any other page of this website or to any other documents hosted on this website without our consent. We reserve the right to request that you remove an electronic link to this website at any time and you agree to remove such a link immediately.
Where access to restricted parts of this website is subject to more specific terms, those terms apply instead.